Stable and smooth Call Center
Rich line access, intelligent and flexible configuration, stable call experience, just for you to better serve customers
80%
80% of customers expect voice calls
52%
52% of customers need a phone call when they have a problem
67%
67% of businesses grow their business through phone calls
Service & marketing scene double upgrade
Voice calls make communication smoother
Poor text communication? easily upgrade a chat to a call. it is suitable for enterprise after-sales service, customer service, sales consulting, information query and other service scenarios to improve service efficiency
Answer the phone without waiting
The system intelligently retrieves the customers to be assigned, initiates outbound calls in batches, transfers the agent after the customer answers, links the customer information with pop-up screen, analyzes contextual interaction, and excavates customer value with precision marketing
Comprehensive analysis of call data
Real-time monitoring of the call process to ensure the quality of agent reception
multi-dimensional analysis of statistical reports, covering call reports, business statistics, agent assessment and customer reports, to help enterprise managers make efficient decisions
Service across all scenarios, efficiency made easier
Flexible increase & decrease
Easy access, short cycle, simple deployment, as required at any time to increase or decreaseSeats can be added or reduced as needed
Number optional
400, 1010, 95 and other numbers to choose freelyNo need to invest heavy hardware, light asset operation
Stable and not dropped
Cluster deployment, dual cloud or hot backup of computer rooms in different regionsSuper-large concurrency, and stability up to 99.99%
More professional customer service support
IVR voice navigation
The intelligent IVR automatically answers calls in various scenarios, such as receiving calls first and then transferring calls to an attendant or transferring calls to an IVR when an agent is full
Screen popup
Incoming or outgoing calls automatically pop up information such as customer information, call history, work order records, and customized pages
Binaural recording
Two-way recording of customer agents to improve aI recognition rate, real-time generation of high-definition wAV recording files, audition and download at any time
ACD queue
Intelligent routing, including skill allocation, VIP customer queue cut, appointment callback, intelligent reminder and other allocation strategies
Intelligent inspection
Multi-method call quality inspection: recording to text, keyword search, recording scoring, to improve the quality of enterprise services in an all-round way
Open API
Enterprise internal systems can be used to control and receive data, and enterprise lines can be connected
Customer support
Customer data batch management, call records, tickets history and follow-up records all related, improve customer portrait
Voice application
Through phone verification code, notification, and identity authentication, batch notification is supported to efficiently transfer important information
Number encryption
The customer number is encrypted and displayed, to maintain the security of system data, and the customer resources will never be lost.
Ready to Elevate Your Business With Meiqia AI？
Over 90% of decision-makers aim to integrate AI Agents into more customer service scenarios.
Brands
| More chat, more leads, with Laigu AI
|Navigate your global expansion & customer service with Mixdesk AIContact Us
Tel：400-0031-322
Email：team@meiqia.com
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